1. Processing Time
- Standard orders: 3–7 business days to process.
- Custom or made-to-order items: 4–8 weeks (notified at checkout). Processing starts after payment clearance.
2. Shipping Methods and Carriers
- Small items: USPS/UPS/FedEx.
- Large furniture: Freight carriers (e.g., LTL like XPO, FedEx Freight) with curbside/white-glove options (white-glove may incur extra fee). Tracking provided via email.
3. Shipping Costs
- Calculated at checkout based on weight, size, destination.
- Free shipping on orders over $[threshold, e.g., $999] (continental US only; exclusions for remote areas/custom items).
- Additional fees: Residential delivery, lift-gate, or assembly may apply for freight.
4. Delivery Time Estimates
- Standard: 5–14 business days after processing.
- Freight/large items: 7–21 business days. Delays possible due to weather, carrier issues, or high demand. We are not liable for delays.
5. Damaged or Lost Shipments
- Inspect upon delivery. Note damage on carrier paperwork and contact us within 48 hours with photos.
- We handle claims with carriers; replacements/refunds processed accordingly.
6. International / Duties International orders may incur customs duties/taxes (buyer responsible).
Questions? Email info@riendeaucorevia.com or call (803) 599-8816.